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We are available via the chat box and email and will answer inquiries within 1-2 business days, Monday to Friday.
Our Cutoff time for Express Orders to be shipped out same day is 3pm Eastern, Monday - Friday.
Cutoff time for Ground shipping to be shipped out same day is 2pm Eastern, Monday to Friday.
No exceptions can be made to these times.
No shipping occurs on weekends or major Holidays.
To begin, thank you for checking us out.
We understand the need to find a reputable online retailer that is trustworthy and won't run off with your money.
Given our past experiences, it doesn't make good business sense to offer samples.
This is a hard rule we do not make exceptions.
Please do not send a request or email us asking for free samples, it will be ignored.
Paying by echeck via PayPal how long before order processes?
The order will be processed after the payment has cleared. This process typically takes 5-6 business days.
If shipping selected is next business day, Fedex requires a physical address to send shipments to not a P.O. Box.
If ground is selected and the address is a PO box the shipping will automatically default to USPS priority shipping service.
Choosing Next business day shipping with a P.O. Box address may delay your shipment.
The Fedex home delivery option is described below. It is FedEx's ground delivery option that delivers to residential homes.
This service delivers packages Tuesday through Saturday.
We are in central Florida, you can view the Fedex map which provides time frame for delivery from our location here.
FedEx Express is next business day service that delivers Monday through Friday.
If you purchase Friday requesting next day service this will have your package delivered on Monday.
There is an option for Saturday delivery if you order on Friday to certain areas of the country. This option is shown on the checkout page as Saturday delivery.
The tracking system takes a couple of hours to update once FedEx picks up the shipment. The tracking # gets created when we create the shipment to go out. If after 5pm it is still not showing up in the tracking system, please let us know.